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Terms and Conditions



Website –

Customer – a capable person placing orders on the Website

Seller - an online retailer on the Website

Order – a duly executed and paid request from the Customer to deliver items of Goods selected on the Website to the address specified.

Item – an object of the tangible world not withdrawn from the stream of commerce available in stock for sale via the Website.


1. General terms

1.1. When ordering items via online retailer the Customer agrees to the Sale Terms and Conditions of Goods (hereinafter – Terms) set forth below.

1.2. The present Terms and Conditions as well as information on goods displayed on the Website are public offer.

1.3. The Seller reserves the right to insert amendments in the Terms and Conditions; therefore, the Customer undertakes to keep track of changes to the Terms and Conditions.

1.4. When ordering the Customer shall read and understand the general rules, terms of delivery, payment, return and confirm the acceptance thereof in the relevant field. In case of disagreement with the rules an order is not processed.

1.5. General rules, hereinafter referred to as the Sale Agreement between the Buyer and the Seller shall be considered concluded from the moment when the Buyer selects the goods, adds the Goods to the shopping cart and presses the button “Checkout”.

1.6. Each Sale Agreement concluded between the Seller and the Buyer is registered and stored in the database of the Internet shop "E-Acca".


2. Registration on the website

2.1. For order acceptance the Customer shall register on the Website.

2.2. The Seller shall not be responsible for accuracy and correctness of information provided by the Customer under registration.

2.3. The Customer agrees not to disclose to a third party the login and password specified under registration. In case of any Customer’s suspicions regarding safety of the login or password or any possibility of their unauthorized use by third parties the Customer shall immediately notify the Seller by sending an e-mail to the Customer Service.


3. Ordering

3.1. The Customer shall complete the order form on the online retailer’s website on self-service basis.

3.2. When ordering the Customer shall specify the following information:

3.2.1. Name, Surname

3.2.2. Exact address

3.2.3. E-mail address

3.2.4. Phone

3.3. An order is formalized and picked to be processed only after full payment.

3.3.1. Special payment terms apply for wholesale Customers.

3.4. Any information materials displayed on the Website disclosing product properties and characteristics are intended for information purpose. In case of any questions concerning properties and characteristics of the Goods the Customer may apply to the Seller by e-mail prior to placing an order.

3.5. In the event a product is back-ordered, or is unavailable at the time an order is placed, the Seller will use reasonable efforts to reach out to Customer directly to notify Customer of such. In such event, the Seller will either inform Customer of the expected time frame the item will be available, or issue Customer a refund, at the Sellers’s sole discretion. Any timeframe represented by the Seller is an estimate and made to the best of the Seller’s knowledge. No representation as to expected availability, shipping or delivery times will be binding upon Seller and Seller does not guarantee shipment or delivery by any such date.

3.6. In case of order cancellation the cost of the item is returned to the Customer by the same payment method the item has been initially paid.


4. Delivery

4.1. Delivery of items by the Seller is made to the address specified during ordering procedure. If payment is done via PayPalshipping address will be the same as mentioned on payment.

Terms of delivery of goods to the seller's office are calculated from the moment of payment of the goods and are indicated on the seller's website. Each ordered part has its own supply terms, considering chosen processing option and order is shipped out only after all ordered parts are available for shipping. If Customer requests separate shipping for single parts from the order additional fees may be applied.

4.2. The Seller undertakes to make every effort to reduce delivery time.

4.3. Any risk of accidental loss or damage to the items shall be passed to the Customer from the date of order transfer under signing delivery confirming documents by the recipient of the Order. In case of failure to deliver goods per Customer’s order the Seller shall reimburse the order value and delivery cost paid by the Customer after confirmation of the loss by Delivery Service according to shipping convention.

In air transport, carrier’s liability is restricted to the maximum of 19 SDR per gross kg of goods (AWB insurance);

In road transport, carrier’s liability is restricted to the maximum of 8,33 SDR per gross kg of goods (CMR insurance);

In maritime transport, carrier’s liability is restricted to the maximum of 2 SDR per gross kg of goods or 666,67 SDR per unit (B/L insurance);

In the case of loss or damage of goods during the transportation process, the liability of the carrier is stipulated by the General Conditions of the Freight Forwarders Association of the relevant country, or by other valid document;

Liability insurance like any other insurance compensates damage on the basis of real weight, consequently, not on the basis of possible volume weight.

If the value of Customer goods exceeds the marginal rates of the given insurance value carrier, and if Customer wants to be insured also in the case when the carrier is not responsible for the damage of goods, Seller recommendation to order full freight insurance against all risks, according to ICC(A) terms.

4.4. Delivery cost is approximate. The manufacturer's catalog includes the physical weight of the items in the price list, while actual shipping change is often calculated by volume weight of the cargo, which is unknown before the order is received by Seller’s warehouse and packed for shipping

Shipping costs on all orders are estimated at the time of checkout. Estimates are based on shipping location and weight/size of item ordered. In the event that the estimate does not accurately reflect the true shipping costs, Seller reserves the right to collect the difference in shipping costs from Customer prior to shipment. If Customer is from a region that is not covered by the shipping estimator, the shipping cost will be quoted to Customer via email after order placed or ready to ship. Shipping costs on all orders is the responsibility of the Customer, and no shipments will be effectuated until receipt of full shipping cost payment from the Customer.

4.5. Custom fees applied on Customer's side are not included into sales total and are subject to Customer's responsibility. In case the Customer does not clear customs on his side and the package is returned to the Seller, shipping charges for both ways shipping are not refundable and the Seller reserves the right to apply restocking fee (not exceeding 25% of order value).

4.6. Shipping price calculated by Seller’s platform does not include shipment insurance.


5. Order payment

5.1. Price for Items is quoted on the Website. If the item has been ordered at incorrect price the Seller shall notify the Customer with request to confirm the order against adjusted price or cancel the order. If it is impossible to get in touch with the Customer the Order is treated as cancelled and the Seller shall return to the Customer the value paid for the order.

5.2. The Seller issues price lists and reserves the right to amend the prices without prior notice. Whilst Seller tries and ensure that prices on Website are accurate, some prices may be incorrectly listed. If Seller discover an error in the price of the Goods Customer have ordered, Seller will inform Customer as soon as possible and offer Customer the Goods at the correct price.

5.3. Methods of payment of the Goods are specified in the website section “Payment”.

5.4. The Seller shall be entitled to offer discounts to the Customer as well as provide a bonus program. Types of discounts, bonuses, order and terms of accruals are subject to change unilaterally by the Seller.

5.5. The Seller shall be free to offer discounts for the purpose of promotion of one or other payment or delivery methods. In this respect, the Seller may limit the duration of discount terms.

5.6. The Seller list prices as both inclusive and exclusive of VAT. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated.

5.7 Unless otherwise specified, price of the Goods does not include the cost of delivering the Goods to Customer.


6. Return of goods


6.1 Return of goods is feasible in case:

6.1.1. if the goods sent by the Seller miss a complete set.

6.1.2. if the goods sent by the Seller disagree with description and specification specified on the Website.

6.1.3. If goods are purchased by mistake (incompatibility problem). Customer is responsible for all shipping back charges. Shipping charges and 20% of item price handling commission are nonrefundable. All incompatibility reports must be sent in 15 days after package delivery.

6.2. Return of goods is unfeasible in case:

6.2.1. If the goods are used by the Customer for purposes other than intended.

6.2.2. if the goods have been in use, dirty, broken, scratched or otherwise damaged.

6.2.3. if a physical form of the goods, consumer characteristics and original packaging have been damaged.

6.2.4. In returning the products, the Buyer must pack the parcel so as to ensure the safety of the products and their original packaging during transportation.

  • The products must be returned in their original packagin

  • The original packaging must not be used as outer postal packaging

  • Adhesive tape must not be applied to the original packaging

  • Any inscriptions or labels not conforming to the original packaging must not be applied

If one of the above points is not followed, Customer complaints will not be accepted and money will not be refunded.

6.3. In case of item return the Seller shall refund the value paid by the same method of initial payment.

6.4. Shipping costs related to return of the Goods are paid by the Customer.

6.5. The Seller shall have the right to waive return of goods or payment of compensation, if the goods under return have been in use, lack packaging or original packaging is damaged, seals or labels are broken, a protective film (if any) is torn, as well as there are noticeable signs of use, such as scratches, smudges, dirt and other defects.

6.6. If the order shipped to Customer - returns back to Seller as unclaimed, Seller will notify the Customer via email of the order's status. Seller will wait for reply for a 7 days, After 7 days, the unclaimed reservation will be released. If Customer order should be resent – additional shipping cost must be paid. An Unclaimed label means that the shipper left an Attempted Delivery Notificationbecause the item was not picked up at the destination office and/or the Customer made no attempt to schedule re-delivery in a timely manner. A local post office will normally hold a package for pick up or re-delivery for 3–4 weeks before returning the package to the sender. If return shipping is made by express shipper (FedEx, UPS, DHL etc.) return shipping cost will be deducted from Customer.


7. Liabilities


7.1. The Seller shall not be liable for any damage incurred to the Customer due to improper use of the goods ordered via the Website.

7.2. The Seller undertakes not to disclose information received from the Customer.

7.3. To the maximum extent permissible in law, the Seller excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract. In any event the maximum liability of the Seller will be not more than the purchase price of the products or services under the contract, should the contract be canceled for any reason.


8. Force Majeure

Neither party to these terms and conditions shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes shall include but are not limited to; lack of availability of parts, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.


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